Your account is created automatically when you purchase a course or program.

Your account is tied to the email address you used at checkout. 

Your default password is  set as the email address you used to purchase or sign up for your course or program.

Note: You can personalize your password and other elements of your account under the “Profile” setting when you are logged in. 

If you previously personalized your password through another course or program, your password remains unchanged. 

• Go to the MemberVault login page:
  https://coachingaddvantages.mvsite.app
• Click “Sign In” in the upper right-hand corner as shown in the image below and enter the email address used to purchase your product as both the email and the default password.  When you are signed in, you will have access to all programs, products and courses associated with that email address. 

If you previously personalized your password through another course or program, your password remains unchanged. 

Note: You can personalize your password and other elements of your account under the “Profile” setting when you are logged in. 

Unless indicated otherwise on the product, program or course page, your access to any online course, program or product you’ve purchased is permanent for the lifetime of the site and/or my business.  Plus, you can download a variety of resources within your course/product/program to your own devices for access at your convenience.

These are self-coaching programs and courses, which means you’ll be guided step-by-step through the process—but it does not include individual coaching or email support.

The goal here is to help you build the awareness and skills to coach yourself in real life, so you’re not dependent on outside support to follow through.

I don’t just expect you to take breaks, I want you to take breaks! The portal will automatically keep track of your progress for you as long as you click to mark lessons as “complete” where indicated.  When you log back in and access your product, the portal will take you where you left off as you move through lessons and/or modules. 

Once you’re logged into the portal and you navigate to that course or program, you can simply click the lesson you want to revisit on the right side of the screen to jump back to that spot in the program. 

Yes. MemberVault is mobile-friendly and works on phones, tablets, and desktops.

If a product, course or program to which you should have access says “Buy Now”, “Purchase”, “Sign Up” or something similar, you are not properly logged in to the platform.  See “How do I Access my Course/Product/Program” above for instructions for loggin in. 

Once you’re logged in, the “Buy Now” or “Purchase” button will disappear and you’ll see your content instead.

• Your default password is set as the email address you used to purchase or sign up for your course or program.
• If you’ve forgotten or need to reset your password, you can use the “forgot password” link as shown below:

• You can personalize your password and other elements of your account under the “Profile” setting when you are logged in. 
• If you previously personalized your password through another course or program, your password remains unchanged. 

Each purchase or signup is tied to the email address used at checkout.

If you’ve used different email addresses:

• Each email address has its own MemberVault account

• You’ll need to log in using the email address associated with the specific product you’re trying to access

If you’re unsure which email you used, checking your purchase confirmation emails can help. or try to log in using your different email addresses.

Once you’re logged in, you’ll see your dashboard, which displays all products associated with that email address. (Don’t know how to log in? See “How do I Access my Course/Product/Program?”)

Click the course or program title (or image) to enter and begin.

Almost certainly not!

Most access issues come down to:

• Not being logged in

• Using a different email address than the one used at purchase

Both are easy to fix, and nothing is “broken” or lost.

Every device has its own process for where it saves the files you download.  Please contact your device manufacturer for help finding your downloaded files. 

Try refreshing the page, clearing your browser cache, or switching browsers.
If you’re on mobile, make sure you have a strong internet connection.

Yes. Completely!
Take a deep breath and remember: You don’t need to do everything at once.! Start with one lesson, one page, or whatever small step or piece feels doable right now and focus on just that. The content will be there when you’re ready. Just bookmark the link to the portal and come back whenever you’re ready. https://coachingaddvantages.mvsite.app 

If your course/program has the option to answer quiz or fieldwork questions, those answers are submitted privately and visible only to you and my team. You can save those answers as you type them, and come back to see them or add to them in the future, but they will not be visible to others. 

Note: If you are in a course or program that has the “Comments” feature enabled, comments submitted there are visible to other members of that program/course. 

EP is short for “Engagement Points”, and it’s our way of rewarding you for engaging with your programs, courses and products in our Portal. This is our way of gamifying your experience in the Portal. You can earn bonuses, discounts, and/or special offers by attaining certain EP levels.

You can see how much EP you have at any time on the header bar when you’re logged into the portal (as shown below).

EP is earned one point at a time based on certain actions. Here are the things you do that earn you 1 EP:

• Logging into the portal site (can be repeated once a day)
• Viewing a lesson (can be repeated once a day)
• Marking a lesson as complete
• Completing all lessons in a module
• Completing all content in a product (all lessons & modules)
• Viewing the Teaser/Product page for a product they don’t yet own
• Completing a Quiz (where applicable)
• Gaining access to/purchasing a new product, course or program
• And more.

If it has been enabled for your particular course(s), program(s), or product(s), you can also see how your total EP compares to the top 10 most engaged users (by first name only) on the Leader Board by clicking the trophy as shown in the image above.

If preferred, you can choose to remove yourself from this list using the option at the bottom of the Leader Board.

The responses and answers you submit to the Fieldwork questions in the portal are private and visible only to you and to me.

Important: When entering your responses and answers to the Fieldwork questions in a program, course, or product, be sure to click “Save as Draft” early and often! If you do not click “Save as Draft” or “Submit” before you navigate away from the page, your responses will be lost. 

You can return to those saved, submitted responses/answers at any time and add to them if you’d like. 

You can also print your responses (on paper, or as PDF if enabled on your device) to keep your answers outside of the portal. Note: if you need help printing from your device to paper or to PDF, please refer to your device manufacturer for assistance.